1. Information we collect

• Camera and images: The App may access the device camera so users can capture photos related to inspections, installations, defects, safety observations, completed work, quality assurance records, and service documentation.
• Job and operational data: The App may collect job numbers, job names, client names, addresses, site details, notes, status updates, timestamps, attachments, and other information entered by users or synchronised from connected business systems.
• Technical and diagnostic data: The App may collect limited technical information such as device type, operating system version, app version, usage diagnostics, crash logs, and error details to maintain performance and troubleshoot issues.

2. How we use information

• To provide core field-app functionality, including job access, reporting, and image capture.
• To create, update, store, and manage job records and supporting site documentation.
• To synchronise data with authorised business systems, including Simpro, HubSpot, internal APIs, and related cloud services where enabled.
• To improve app reliability, performance, support, and security.

3. Camera permission and media use

• Camera access is used only for user-initiated image capture within the App.
• The App does not silently capture photos, record video in the background, or monitor users through the camera.
• Captured images may be stored locally on the device, uploaded to secure cloud infrastructure, or attached to job records, depending on how the App is configured by the organisation.

4. Simpro, webhooks, and HubSpot integrations

• Where enabled, the App may receive or process data from Simpro, including job numbers, job names, client details, site details, and related operational records.
• The App may use Simpro webhooks or API-based services to receive job creation, job update, and synchronisation events so field data stays current.
• Where enabled, the App may also receive or process contact, company, or deal-related information from HubSpot to support customer management, job coordination, or linked operational workflows.
• These integrations are used only for legitimate business purposes and are subject to the permissions, access controls, and configuration set by the organisation using the App.

5. Data sharing

• We do not sell or rent personal information.
• Information may be shared with the user’s organisation, authorised administrators, trusted service providers that support the App, and connected systems such as Simpro or HubSpot where configured.
• Information may also be disclosed where required by law, legal process, regulation, or to protect safety, rights, property, or service security.

6. Data storage, retention, and security

• Data may be stored on the user’s device and on secure servers or cloud platforms used to operate the App.
• We apply reasonable safeguards such as access controls, secure connections, and role-based permissions where available.
• Information is retained only for as long as reasonably required for operational, contractual, support, compliance, audit, or legal purposes.

7. User choices

• Users may choose not to grant camera permission, but image-capture features will not work without it.
• Users should contact their organisation or system administrator regarding access, correction, deletion, or retention requests for business data held within the App.
• Removing the App from a device may remove local data, but server-side records may remain in line with organisational retention settings.

8. Children’s privacy

The App is intended for business and field-service use and is not directed to children.

9. Contact

Questions about this Privacy Policy can be sent to sales@airtight.co.nz.

1. Permitted use

• The App is provided for legitimate business, field-service, maintenance, installation, and reporting purposes.
• Users must use the App in accordance with their organisation’s instructions, applicable law, and any site-specific rules or customer requirements.
• Users must not misuse the App, attempt unauthorised access, interfere with system operation, or upload unlawful, malicious, misleading, or infringing material.

2. Accounts and access

• Access may be restricted to authorised users only.
• The organisation is responsible for managing user permissions, account allocation, and prompt removal of access when no longer required.
• Users are responsible for protecting their login details and for activity performed under their account.

3. Third-party systems and integrations

• The App may connect with third-party services including Simpro, Simpro webhooks, HubSpot, file storage systems, internal APIs, analytics, and other connected platforms configured by the organisation.
• Availability, timing, and accuracy of synchronised data may depend on those third-party services and their APIs, webhook delivery, permissions, or uptime.
• Those services remain governed by their own terms, privacy policies, and technical limitations.

4. Content and compliance responsibility

• The organisation and its users are responsible for ensuring information entered into the App is accurate, appropriate, and authorised for business use.
• Users must not upload content that breaches privacy, confidentiality, intellectual property rights, contractual obligations, or applicable law.
• The organisation is responsible for obtaining any notices, approvals, or consents required for site photos, customer records, or staff-related information captured through the App.

5. Camera and media responsibilities

• Camera functionality is supplied as a business tool for field documentation and reporting.
• Users must use the camera lawfully and safely, including complying with site restrictions, privacy expectations, and customer directions.

6. Availability and support

• We aim to maintain reliable access to the App, but uninterrupted or error-free operation is not guaranteed.
• Maintenance, updates, internet connectivity, third-party service issues, mobile device limitations, or platform outages may affect app performance.

7. Intellectual property

• The App, software, workflows, branding, design, and related material remain the property of Airtight Solutions or its licensors unless otherwise agreed in writing.
• These Terms do not transfer ownership of any intellectual property to users or client organisations.

8. Limitation of liability

• To the maximum extent permitted by law, the App is provided on an “as is” and “as available” basis.
• We are not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of data, project delay, or business interruption arising from use of or inability to use the App.
• Where liability cannot be excluded, it is limited to the amount paid for the App or related services in the 12 months before the claim, or NZD 100, whichever is greater.

9. Governing law

These Terms are governed by the laws of New Zealand, unless another mandatory law applies under a specific customer contract.

10. Contact

Questions about these Terms can be sent to sales@airtight.co.nz.